Refund Policy

Last updated: September 26, 2026

We want you to be happy with FastToCTC. This policy explains cancellations and refunds.

Monthly plan

You can cancel anytime. Your plan stays active until the end of the month you've paid for, and you won't be charged again. If you were charged for a month you did not intend to renew and have not used the Service during that month, contact us within 14 days of the charge for a full refund of that month.

Per-file fees

Per-file fees (on either plan) are charged when a loan file is opened in the Service. If a file was opened by mistake and no documents were reviewed on it, contact us within 14 days and we will refund that file fee.

Service problems

If the Service was unavailable for an extended period or did not work as described, contact us and we will make it right, including a partial or full refund where appropriate.

How to request a refund

Email hello@fasttoctc.com with your company name and the charge date. Payments are processed by our reseller Paddle.com, which issues approved refunds to your original payment method, usually within 5–10 business days.